FAQ
FAQ
Welcome to **Uzaonline Marketplace**! This FAQ is designed to help you navigate our platform, understand how it works, and address any concerns you may have. If you don’t find the answer you’re looking for here, please visit our [Contact Us](#) page or refer to our [Terms and Conditions](#), [Privacy Policy](#), and [Cookie Policy](#).
General Questions
### 1. **What is Uzaonline Marketplace?**
Uzaonline Marketplace is a classified ads platform designed to connect buyers and sellers in Kenya. You can buy, sell, or trade products and services in a simple, secure, and efficient way.
### 2. **Who can use Uzaonline Marketplace?**
Uzaonline Marketplace is open to anyone in Kenya who wants to buy or sell products and services. Whether you’re an individual, small business, or large enterprise, you can use our platform.
### 3. **Is Uzaonline Marketplace free to use?**
Yes, creating an account and posting ads on Uzaonline Marketplace is free. However, certain premium features or promotional options may require payment. Check our [Terms and Conditions](#) for more details.
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## **Account and Registration**
### 4. **How do I create an account?**
To create an account, click on the **“Sign Up”** button on the homepage. You’ll need to provide basic information such as your name, email address, and phone number. Once registered, you can start posting ads.
### 5. **Can I use Uzaonline Marketplace without an account?**
While you can browse ads without an account, you’ll need to register to post ads, contact sellers, or save your favorite listings.
### 6. **What should I do if I forget my password?**
Click on the **“Forgot Password”** link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
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## **Posting Ads**
### 7. **How do I post an ad?**
After logging in, click on the **“Post Ad”** button. Fill in the required details, such as the category, title, description, price, and upload photos. Once submitted, your ad will be reviewed and published.
### 8. **What types of ads can I post?**
You can post ads for products (e.g., electronics, furniture, vehicles) or services (e.g., tutoring, plumbing, event planning). Ensure your ad complies with our [Terms and Conditions](#).
### 9. **Are there any restrictions on what I can post?**
Yes. Prohibited items include illegal goods, counterfeit products, and anything that violates Kenyan law or our [Terms and Conditions](#). Ads that violate these rules will be removed.
### 10. **How long does it take for my ad to be published?**
Most ads are reviewed and published within a few hours. However, it may take longer during peak times or if additional verification is required.
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## **Buying and Selling**
### 11. **How do I contact a seller?**
If you’re interested in an item, click on the **“Contact Seller”** button on the ad page. You can send a message or call the seller directly using the contact information provided.
### 12. **How do I pay for an item?**
Uzaonline Marketplace does not handle payments directly. Buyers and sellers are responsible for arranging payment methods. We recommend using secure payment options and meeting in safe, public locations for transactions.
### 13. **Is there a way to promote my ad?**
Yes! You can boost your ad’s visibility by using our premium features, such as **“Top Ads”** or **“Featured Listings.”** Check the platform for pricing and options.
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## **Safety and Security**
### 14. **How does Uzaonline Marketplace ensure user safety?**
We encourage users to follow safety guidelines, such as meeting in public places and verifying the authenticity of items before purchasing. However, transactions are conducted at your own risk. Read our [Privacy Policy](#) and [Terms and Conditions](#) for more information.
### 15. **What should I do if I encounter a scam or fraudulent ad?**
Report the ad immediately using the **“Report”** button on the ad page. You can also contact our support team through the [Contact Us](#) page.
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## **Privacy and Data**
### 16. **How does Uzaonline Marketplace protect my data?**
We take your privacy seriously. Your personal information is protected in accordance with our [Privacy Policy](#) and [Cookie Policy](#). We do not share your data with third parties without your consent.
### 17. **Can I delete my account?**
Yes, you can delete your account at any time by visiting your account settings. Note that this action is irreversible and will remove all your ads and data from the platform.
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## **Technical Issues**
### 18. **What should I do if the website isn’t working properly?**
Clear your browser cache and cookies, or try accessing the site from a different browser or device. If the issue persists, contact us through the [Contact Us](#) page.
### 19. **Why am I not receiving verification emails?**
Check your spam or junk folder. If you still don’t see the email, ensure you entered the correct email address during registration. You can also request a new verification email from your account settings.
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## **Contact and Support**
### 20. **How can I contact Uzaonline Marketplace?**
For any questions, concerns, or feedback, visit our [Contact Us](#) page. You can reach us via email, phone, or our online contact form.
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Thank you for using **Uzaonline Marketplace**! We’re here to make buying and selling in Kenya easy and convenient. Happy trading!!